ONLINE PURCHASES POLICY

Legacy Jewellery – Return & Exchange Policy

At Legacy Jewellery, we’re committed to exceptional quality and customer care.
Every timepiece we offer is brand new, factory-sealed, and in pristine condition—carefully inspected and delivered with its original box and manufacturer warranty paperwork. We want every customer to shop with complete confidence, knowing they’ll receive a genuine product backed by our dedication to integrity and trust.

🔒 Final Sale Items

To maintain our strict quality standards, the following items are final sale and not eligible for refunds or exchanges:

• Watch bands
• Products purchased at a discount, on sale, or below MSRP
• Batteries
• Earrings and nose pins
• Custom-made and engraved items
• Altered or sized rings

This policy ensures every customer receives an untouched, factory-fresh item—just as intended.

🔁 Exchanges for Regular-Priced Online Purchases

While we do not offer refunds, regular-priced items purchased from LegacyJewellery.ca may be exchanged within 7 days of purchase or delivery, provided the following conditions are met:

• The item was purchased at regular price (no discounts or promotional offers).
• The item is in pristine, unworn, and unsized condition, with the original seal and protective film intact.
• All original packaging and inclusions must be returned, including:
 • Warranty card
 • Sale tag
 • Watch box and cuff or cushion
• For watches with leather straps: no folds, creases, or dent marks should be visible.

🏬 In-Store Exchanges

Regular-priced online purchases can be exchanged in person at our boutique in:

📍 Bridlewood Mall
Unit 257 – 2900 Warden Ave
Toronto, ON M1W 2S8

within 7 days of receiving your order. After this time, exchanges will no longer be eligible.

📦 Mail-in Exchanges

To exchange by mail, please contact us at:

📧 legacyjewellery@hotmail.com
📞 (647) 340-7883

• Return shipping costs are the customer’s responsibility and will be deducted from the original payment.
• Items must be returned in original, unworn condition, without any signs of wear, damage, sizing, or alteration.
• If our inspection team detects any signs of use, we may not be able to process the exchange.

💬 Need Help Before You Buy?

We know choosing the right piece is important. If you have any questions before ordering, feel free to reach out—we’re happy to help you find the perfect match.

We appreciate your understanding and thank you for choosing Legacy Jewellery. Our policies are designed to protect both you and the integrity of our products, so every customer receives the quality they expect and deserve.